Cornerstone Building Brands

Customer Service Representative

Enterprise, AL - Full-time

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Cornerstone Building Brands | Employer reference: REF8716A

Customer Service Representative

Manufacturing

Enterprise, AL, US

Posted on

About Us

Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond.

Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Job description

The Customer Service Representative is responsible for greeting and directing customers and for processing all customer transactions accurately and efficiently in accordance with established policies and procedures.

DUTIES AND RESPONSIBILITIES

  • Open store by unlocking doors, turning on lights, verifying cash drawer, starting coffee, etc.
  • Greet customers when entering or leaving establishment
  • Handle customer transactions, issuing receipts, refunds, and pick lists
  • Pleasantly deal with customers to ensure satisfaction
  • Field phone calls/take messages
  • Resolve customer inquiries, guide them and provide relevant information
  • Maintain showroom and tidy checkout area
  • Scan documents into ERP system
  • Maintain stock of office supplies
  • Handle all incoming and outgoing mail
  • Coordinate office events as needed
  • Prepare nightly deposit
  • Fill in for Sales Administration when on lunch or vacation
  • Performs other related duties, as required

Qualifications

  • 3-5 years of experience in customer service
  • Basic computer knowledge and familiarity with POS system
  • Strong communication and time management skills
  • Attention to detail and strong mathematical skills
  • Ability to work with precision in a fast-paced environment
  • Attention and care required to prevent errors
  • Strong commitment to customer service
  • Ability to maintain a constant state of alertness and in a safe manner

Additional information

This is a full-time onsite position in Enterprise, AL.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

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Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brands name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

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