Cornerstone Building Brands

Director - Technology Operations & User Experience

Houston, TX - Full-time

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Cornerstone Building Brands | Employer reference: 16900

Director - Technology Operations & User Experience

Information Technology

Houston, TX, US / Remote

Posted on

Our commitment to Diversity, Equality and Inclusion

Cornerstone Building Brands is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Job description

The Director – Technology Operations & User Experience is a strategic role within our Technology Infrastructure team. The position is responsible for delivering a world-class user experience and ensuring an optimal lifecycle of our technology operations. In this role, you will develop the requirements and build the process & strategy from the ground up to revolutionize the way we support our business. This role will create the strategic multi-year roadmap and build a leadership team capable of executing all aspects of a modern operational support structure while driving the required cultural shift.

As a key member of the technology infrastructure leadership team, you’ll oversee all technology operations and the associated interdependencies driven by business systems and applications. You’ll optimize current system workflows, introduce a zero touch resolution thought process and launch new support channel technology for our users, architecture teams and operational teams. You’ll become an expert on all the technology and business logic used within the company and build a 24/7 technology center of excellence to support our business as it continues to grow.

  • Team performance management including goals, compensation, training, and development
  • Create and implement operational M&A diligence and integration playbooks
  • Drive standardization, re-use, and simplification of the overall landscape
  • Build a zero touch resolution thought process for technology operations through simplification and automation
  • Develop the appropriate support structure to ensure our manufacturing plants have optimal support both remotely and in-person
  • Ensure strategic programs are communicated to the operations organization in a timely fashion to guarantee program delivery and ongoing support
  • Establish and deliver operational metrics, KPIs and SLAs to provide visibility into health of technology operations and performance of teams
  • Drive process refinement to continually improve operational support
  • Partner with the build and architecture teams to implement and streamline the TTO process
  • Ensure that stakeholders, end-users & peers are aware of planned and unplanned changes

·Operationally support the Wintel and cloud services computing environment, including the reliability, capacity, and sustainability of servers, storage, and other components

·Operationally support the local area and wide area networks, including remote site infrastructure

·Establish and maintain service levels for response and resolution in accordance with infrastructure and site classifications

·Develop a standard communication plan and ensure adherence to all operational work products

·Build a problem management culture by promoting root cause analysis for incidents and promptly implementing remediation plans

·Build cross-functional relationships with other technology teams such as security and App/Dev to allow for seamless integration of core processes such as zero-trust methodologies

·Own and maintain relationships with key technology vendors to ensure cost targets and efficiencies are met

·Be a business liaison for understanding business needs and how they intersect with system availability and performance

·Utilize big picture thinking and use advanced knowledge of industry standards to help shape the strategic vision of the operational response teams

·Develop a broad technology skillset within the team to allow for a SWARM team approach to the most critical business incidents


Minimum Salary of $180,000 + Benefits + Bonus (if applicable)

*Note: Disclosure as required by sb19-085 (8-5-20) and sb293 (BDR 53-907) of minimum salary (or hourly wage) compensation for this role when being hired into our New York, Colorado, or Nevada office or as a remote or virtual New York, Colorado or Nevada based employee.


  • BA/BS in IT, Computer Science, MIS or related field/equivalent experience
  • 12+ years of cumulative IT Infrastructure delivery
  • 10+ years of Windows, Linux, virtualized servers, mid-range computing, SaaS, and cloud-based computing services and storage for multi-site environment
  • 3 to 5+ years of cloud-based infrastructure & services management
  • 5+ years of experience with LAN, WAN, WLAN methodologies and practices
  • ITIL & ITSM knowledge and/or certification preferred. Advanced education and related Cloud/Infrastructure certifications are a plus
  • Good understanding of Dev/Ops and Agile methodologies
  • Strong analytical and problem-solving skills with the ability to design enterprise-grade and scalable solutions
  • 10+ years of experience in related field (i.e. compute operations, network operations, etc.)
  • Previous experience leading a team of people. Coaching and mentoring junior members of the team with the ability to provide strategic input when it comes to both people and technology
  • Strong communications, both written and verbal
  • Ability to effectively communicate with non-technical audience

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Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

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