Cornerstone Building Brands

Field Service Technician

Pensacola, FL - Full-time

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Atrium Windows and Doors | Employer reference: REF6816C

Field Service Technician

Customer Service

Pensacola, FL, US

Posted on

About Us

Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond.

Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Job description

DUTIES AND RESPONSIBILITIES   

Cornerstone Building Brands is currently hiring a Field Service Technician to provide field support regarding product information for exterior windows and doors and installation to internal/outside associates, distributors, contractors, installers and consumers.

  • Field Support/Site Visits 
    • Manage efficient scheduling and execution of assigned site visits
    • Perform field repairs, glass replacements, operational adjustments and repairs on windows and doors
    • Conduct field evaluations and inspections
    • Communicate outcome and update information in CRM as needed
    • Provide quality feedback when required
  • Diagnostic/Technical Support 
    • Manage a weekly assigned office and travel schedule to support a team of Technical Specialists 
    • Help manage a diagnostic claims queue by researching and investigating each claim to determine best course of action to resolve complaint
    • Communicate to parties involved as needed to assure customer satisfaction
    • Update CRM data system with all claim information    
  •  Others
    • Maintain company provided vehicle
    • Manage parts inventory to improve 1st touch closure rate on site visits
    • Occasionally travel outside the normal coverage area to support large service projects

Qualifications

  • Must possess basic mechanical skills, basic understanding of residential construction, windows and doors
  • Must be able to interact with customers and contractors in a professional manner
  • Basic understanding of computers
  • Strong communication skills are required
  • High School Diploma or equivalent

Additional information

Why work for Cornerstone Building Brands? 

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment. 

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement. 

All your information will be kept confidential according to EEO guidelines.

The US base hourly range for this full-time position is $26 to $30 per hour+ medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

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Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brands name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

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