Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond.

Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects. 

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market.  Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.  

At Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader. 

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.  

As a Collector II, you will play a crucial role in the financial management and debt recovery process for our organization. You will be responsible for analyzing and managing accounts receivable, ensuring timely payments, and minimizing bad debt losses. This position offers an excellent opportunity for individuals to work cross functionally across the organization. Additionally, Collections is a vital link between the finance department and the organization's customers. You will help ensure that the company's cash flow remains healthy by minimizing overdue accounts while maintaining positive relationships with customers.

• Communicate with clients in a professional and empathetic manner to discuss overdue accounts, negotiate payment plans, and resolve outstanding issues.
• Navigate collection software to monitor accounts receivable to identify overdue accounts.
• Ability to perform simple account reconciliation: Investigate and work with other departments within the organization to resolve disputes and discrepancies related to billing, invoices, and payments.
• Provide excellent customer service and address customer inquiries promptly and professionally.
• Maintain accurate and up to date records of interactions and customer contact and collection efforts

EDUCATION

• High school diploma or equivalent (Bachelor’s degree in Finance, Accounting, or a related field may be preferred).

EXPERIENCE

• Previous experience in credit and collections, accounts receivable, or a related financial role is often required.
• Strong knowledge of accounting principles, credit analysis, and financial role is required

SKILLS AND ATTRIBUTES

• Excellent communication skills (both verbal and written).
• Strong computer skills
• Excellent time management, and organizational skills
• Strong problem identification and problem resolution skills

Why Join Our Team 

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader. 

What You Can Expect from our Company 

• You will be Part of a Winning Team 
• You Can Capitalize on Your Opportunities and Make an Impact 
• You Will Be Well Rewarded for Your Contributions to our Success 
• You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service 
• Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings 
• Additional performance-based compensation depending on your role – remove if posting for Union 
• Competitive vacation time and flexibility in work schedules and location consistent with your role 
• Resources and support to help you manage your personal wellness 

What the Company Expects of our Team 

• Bring yourself fully to work each day 
• Playing your role on the team so together we Win as One 
• Welcoming and Driving Change to support our continued evolution 
• Help drive the success of our Canadian Business through living our universal core values 
• Making an Impact to ensure our continued success 

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.