Cornerstone Building Brands

Customer Relationship Manager

Piedmont, SC - Full-time

Apply Now

Cornerstone Building Brands | Employer reference: REF11939G

Customer Relationship Manager

Manufacturing

Piedmont, SC, US

Posted on

About Us

Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond.

Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Job description

DUTIES AND RESPONSIBILITIES

  • Showcase and sell products while meeting customer needs and exceeding customer expectations
  • Service existing accounts and establish new accounts by organizing daily work schedule
  • Develop leads, follow-up on quotes, close sales, and foster customer relationships
  • Advise customers which products are best for their needs
  • Achieve sales targets
  • Complete contracts with customers as applicable
  • Monitor competitive pricing and products, and keep management informed
  • Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
  • Maintain product knowledge through training and hands-on opportunities and by studying vendor literature
  • Maintain a professional appearance
  • Other projects and responsibilities may be added at the company’s discretion
  • This position is required to work in a busy office environment
  • While performing duties of this job, the employee may be exposed in plant area to moving mechanical parts with risk of injury and risk of electrical shock
  • The noise level in the plant environment is usually loud
  • Perform all duties in a safe and efficient manner according to company and OSHA safety guidelines
  • Wear the proper protective equipment as required

Qualifications

  • Customer service
  • Meeting sales goals
  • Closing skills
  • Product knowledge
  • Ability to work with precision in a fast-paced environment
  • Attention and care required to prevent errors
  • Ability to stoop, bend, stand for long periods of time
  • Ability to maintain a constant state of alertness and in a safe manner
  • Good presentation skills
  • Ambition – Drive to achieve personal advancement
  • Autonomy – Ability to work independently with minimal supervision
  • Detail-Oriented – Ability to pay attention to the minute details of a project or task
  • Honesty/Integrity – Ability to be truthful and be seen as credible in the workplace
  • Resilience – Ability to recover from, or adjust to, misfortune or setbacks
  • Dependability – Ability to be counted on or relied upon
  • Communication – Ability to inform others effectively
  • Self-Motivation – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative
  • Technical Aptitude – Ability to comprehend complex technical topics and specialized information
  • Working well under pressure – Ability to complete assigned tasks under stressful situations
  • Customer Focus – Drive to ensure that all aspects of the company put its customers' satisfaction first
  • Professionalism – Showing good judgment and polite behavior that is expected from a person who is trained to do a job well
  • High School Graduate or General Education Degree required
  • BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred
  • Five years’ experience in sales and/or marketing required. Five years of industry sales experience preferred
  • Standing, walking, lifting, pulling, pushing, carrying, grasping, reaching, stooping, crouching, color determination, near acuity, speaking, listening

Additional information

Site Address: 1500 Elrod Road, Piedmont, SC 29673

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement

All your information will be kept confidential according to EEO guidelines.

Videos To Watch

Job location

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brands name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Can't find a job for you?

Upload your resume to help our recruiters match you to the right job. They'll be in touch if they find a good fit.