Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond.

Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Cornerstone Building Brands is looking for a Field Service Representative to join its Field Service team.

This role is a remote position and can be based anywhere in Costa Rica.

Our Field Service Representatives are involved with the day-to-day activities of providing and maintaining customer relations through timely and thorough responses to all post-shipment inquiries. 

• Provide feedback and data of all reoccurring issues
• Provide a strong focus of customer service with timely responses regarding inquiries from Builder organization
• Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance
• Communicate/coordinate technical issues in support of customer needs
• Undertaking all customer support tasks in external facilities
• Guaranteeing that the work progress accurately follows the agenda
• Perform troubleshooting and strive to resolve issues
• Produce frequent and analytical service reports
• Coordinate with departments for root cause and/or solutions in support of customer needs.
• Discern customer needs and offer advice or recommendations
• Formulate relationships of trust with customers

• High School diploma or equivalent experience required
• Technical education, certification or experience preferred
• Must have knowledge of PEMB and the ability to read blueprints
• Prefer previous experience in at least two of the following areas
  • Previous building erection experience (5+ years)
  • Previous experience in the PEMB industry performing drafting or engineering tasks (5+ years)
  • Previous experience in PEMB manufacturing (5+ years)
  • Previous Field Service/Customer Service experience (5+ years)
• PEMB experience is highly desired
• PC competent (including Excel, Word, and Access)
• Excellent communication skills (oral and written).