Accounts Receivable Coordinator

Job Summary:

We are seeking a detail-oriented and strategic Accounts Receivable Coordinator to manage and optimize our accounts receivable process. This role will involve analyzing outstanding debts, developing collection strategies, and collaborating with internal and external stakeholders to mitigate risks while ensuring timely recovery of funds for our builder direct customer base for our Residential Canada Group. The ideal candidate has strong analytical skills, excellent communication, and a deep understanding of collections, credit risk, and financial reporting.

Key Responsibilities:

• Portfolio Management: Oversee and analyze a visibility portfolio of accounts, identifying risks and trends to improve recovery rates.  This role will be focused on management of the Plygem Canada Portfolio.  The role will require working within customers online portals to request payment and work back charges and disputes on the account.
• Strategic Collections: Develop and implement collection strategies to maximize cash flow while maintaining positive client relationships.
• Dispute Resolution: Work closely with internal teams (Sales, Legal, Customer Service, and Finance) to resolve billing disputes and payment delays.
• Legal & Compliance: Ensure compliance with all relevant regulations, policies, contracts and industry best practices related to collections and credit risk.
• Reporting & Analytics: Generate reports on aging receivables
• Process Optimization: Identify and recommend improvements in collection processes, automation, and credit risk assessment methodologies that would assist in the improvement of the collectability of the portfolio
• Stakeholder Communication: Engage with clients, attorneys, and external agencies to negotiate payment terms and settlements.

• 3+ years of experience in collections, accounts receivable, or credit risk management, preferably in a corporate or financial services setting.
• Strong analytical skills with proficiency in Excel, ERP systems, and financial reporting tools.
• Excellent negotiation, problem-solving, and communication skills.
• Experience with legal collections, settlements, and lien releases is a plus.