As Business Development Program Analyst, you will serve as the first point of contact for internal “Hypersteel Support,” providing critical, day-to-day assistance across a wide range of technical, operational, and customer service functions. This individual will help absorb and manage the high volume of internal and builder-partner inquiries, support software and product data administration, and act as a knowledgeable liaison between teams to ensure seamless communication and responsiveness.
This is a highly collaborative role that requires problem-solving skills, strong communication, technical aptitude, and a desire to learn. The ideal candidate will be trained to develop deep expertise in our ACT Software and internal processes, ultimately becoming a go-to support partner for the Hypersteel team and full Shelter Solutions organization.
This role will report directly to the Business Development Manager, Hypersteel.
Responsibilities:
- Develop and maintain strong relationships across multiple functions to effectively position Hypersteel buildings within the Simple Metal Buildings category
- Serve as the primary internal contact for Hypersteel Support, addressing daily issues such as order questions, job warnings, and process clarifications
- Triage and redirect inquiries from builder customers, including determining the correct DSM contact
- Become a subject matter expert in ACT Software, supporting ongoing team training efforts
- Manage the ACT Price File Databases, including entry of new products as identified
- Support internal ACT customer registration approvals as needed
- Assist in managing IT service requests related to ACT or other departmental tools
- Track and report sales visibility (weekly/monthly reports handled separately)
- Communicate directly with key internal stakeholders on shipping dates and related logistics
- Act as a backup point of contact for ACT-related technical escalations and jobsite-specific inquiries
- Process all engineering fees to maintain timely lead times
- Provide dependable coverage during emergencies, travel days, or PTO to ensure continuity in customer and sales support
- Any other tasks or duties deemed necessary the Business Development Manager, Hypersteel
- Customer-centric mindset with the ability to identify win/wins for CBB and its customers
- Demonstrated success as a change agent, with both a willingness and ability to facilitate change and effectively address resistance
- Proven leadership, influence, and collaboration in a matrixed organization
- Steel building experience preferred
- Manufacturing and sales experience is preferred
- CRM proficiency – Microsoft Dynamics preferred
- Microsoft Office Proficiency – Particularly excel
- Ability to manage and execute multiple projects simultaneously without sacrificing quality
- Highly accountable to multiple stakeholders
- Excellent listening, verbal, and written communication skills
- Outcome-driven orientation with a bias for proactive solutioning and ability to see a vision through to execution
Education/Additional Information:
- 4+ years combined experience in customer facing roles, Consulting, Marketing, Sales or Analytics, ideally in a B2B setting
- Bachelor’s degree strongly preferred; a mix of experience and education will be considered
Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
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Must be at least 18 years of age to apply.
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