Cornerstone Building Brands is North America's largest manufacturer of exterior building products. Cornerstone is comprised of a family of companies operating manufacturing facilities across the United States and Mexico, with additional sales and distribution offices throughout the United States, Canada, and Costa Rica.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
The primary responsibility of the Delivery Coordinator is to ensure and drive the coordination and tracking of all building orders, component orders, and related buyout items in order to meet customer expectations for complete and on-time delivery.
Major Responsibilities:
- Communicate with planner’s customer delivery request.
- Manage upcoming delivery schedules for associated orders.
- Align outside vendor phase deliveries with purchasing and vendor.
- Communicate Fab schedules with customers / builders 30 days prior fab start date.
- Work with internal sales and manager in communicating any fab start issues.
- Three weeks minimum prior ship, onsite dates must be communicated to the customer for all job sequence phases.
- Promptly and professionally respond to all Customer, Builder and District Sales Manager inquiries.
- Promptly analyze and discuss with Customers and Builders the cost and scheduling impact of potential fab/ shipment delays. Work with other internal teams to establish costs.
- Work with CSR/ PM to create a change order if extra costs to the customer are updated on the order.
- Communicate any backordered material to the customer as soon as you are notified from the plant or purchasing.
- Work with customers to arrange any backordered material deliveries.
- Work with purchasing and vendors for proof of shipment documents for buyout direct shipments.
- Phase completions must be performed daily and in a timely manner.
- Promptly respond to invoicing on billing concerns.
- Effectively communicate with other departments to ensure customer expectations are exceeded
- Continually improve understanding of Cornerstone Building Brands Products and Procedures.
- Be a creative, positive partner with personnel in other departments to provide the required level of service to meet and exceed customer expectations.
Qualifications/Skills:
- Effective written and verbal communication.
- Proficient in the use of Microsoft Outlook, Word, Excel, and PowerPoint
- The ability to communicate and work effectively with people at all levels, both internally and externally.
- Ability to manage multiple priorities simultaneously and prioritize work
- Strong customer service skills
Education/Additional Information:
- High School Diploma or GED required
1+ year customer service experience preferred
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
Cornerstone Building Brands is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
California Consumer Privacy Act (CCPA) of 2018
Must be at least 18 years of age to apply.
Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.