About Cornerstone Building Brands
Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at http://cornerstonebuildingbrands.com.
The Field Service Coordinator is responsible for coordinating and scheduling field service orders for the Ply Gem Canada, Kelowna branch. This role acts as a key point of contact between customers, field technicians, Client Managers, and internal teams to ensure service requests are scheduled efficiently and completed successfully. The successful candidate will be highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Coordinate and schedule field service orders, installations, repairs, and service appointments.
- Communicate with customers regarding scheduling, updates, and service requirements.
- Coordinate with technicians and internal teams to ensure required information, materials, and equipment are available.
- Maintain accurate service records, schedules, and documentation.
- Track inventory and support equipment/material coordination for field service activities.
- Identify and resolve scheduling issues while supporting operational priorities.
- Provide professional customer service through phone and email communication.
- Follow workplace safety procedures and support a safe work environment.
- High school diploma or equivalent required; post-secondary education in Business Administration, Operations, or a related field is an asset.
- Previous scheduling, dispatch, customer service, or coordination experience preferred.
- Construction, field service, manufacturing, or window industry experience is an asset.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent communication and problem-solving skills.
- Ability to work independently and collaborate effectively with customers, technicians, and internal teams.
- Proficient with computer systems for scheduling, record keeping, and inventory tracking.
- Strong attention to detail and commitment to safety.
Salary Range:
CAD $47,500 – $50,000 annually
This is a fully on-site position based at our PGC Kelowna location:
340 Old Vernon Road, Kelowna, BC V1X 4R2
Cornerstone Building Brands Canada/Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.