Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive North American footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows, vinyl siding, metal accessories, metal roofing and wall systems, and insulated metal panels. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.
The Human Resources (HR) Service Desk Analyst at Cornerstone Building Brands provides first-level support for employee-related inquiries and requests from our HR Business Partners. Reporting directly to Manager, HR Technology, this role will ensure the system meets the needs of the HR department, manages HR tickets, support HR processes, and troubleshoot issues, while maintaining data integrity, a high level of confidentiality and discretion when handling sensitive business and employee information.
Responsibilities:
- Serve as the initial point of contact regarding employee data-related questions submitted through HR ticketing systems, ensuring users receive timely resolutions to their inquiries.
- Support the day-to-day activities for the HR Technology team, processing transactions within the HRIS systems.
- Monitor data integrity and proactively identify and resolve data discrepancies.
- Administer and maintain the HRIS platform, including system configurations, user access, and security protocols.
- Provide training and support to HR and other users to ensure effective system utilization.
- Assist in the development of HR process improvements and automation initiatives.
- Work closely with HR Business Partners and HR Centers of Excellence to provide effective HR support and foster a positive work environment.
- Help collecting and transferring knowledge to drive continuous improvement within the HR service desk.
- Bachelor’s degree or equivalent experience.
- 5+ years’ experience in human resource operations.
- Knowledge of standard human resources processes.
- Process oriented with a strong attention to detail and accuracy.
- Customer Service: Strong focus on meeting stakeholder needs in a timely and effective manner.
- Problem-Solving: Ability to analyze issues and implement solutions, using sound judgment and making independent decisions with confidence.
- Communication: Strong communication and interpersonal skills with the ability to build effective working relationships with key stakeholders.
- Teamwork: Ability to work collaboratively with different organizational units and HR professionals.
- Organizational Skills: Excellent multitasking and prioritization skills; ability for organizing and managing a high volume of tasks without losing focus.
- Self-starter: demonstrates initiative; motivated to improve processes and suggest solutions independently.
- Technical Skills: Experience with Dayforce and ticketing systems is preferred.
The Canada base salary range for this full-time position is $80,000 - $90,000 + medical, dental, vision benefits starting day 1 + RRSP and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)