Core Job Duties – Inside Sales Representative
(On‑site | Hourly + Uncapped Commission | Fortify Building Solutions)
Customer Engagement & Experience
Serve as the first‑line, phone‑and‑counter expert for homeowners, contractors, and commercial builders—delivering a best‑in‑class buying experience for everything from backyard sheds to large steel structures.
Conduct proactive needs assessments, ask probing questions, and translate customer visions into viable metal‑building and component packages.
Provide same‑day quotes, lead‑time updates, and order‑status communications to keep projects on track and clients stress‑free.
Sales Execution & Revenue Growth
Drive daily sales volume by converting inbound inquiries and following up on open quotes, web leads, and lapsed accounts.
Upsell products—trim, gutters, insulation, fasteners, doors, and accessories—to maximize average order value and customer satisfaction.
Meet or exceed monthly revenue, gross‑margin, and call‑conversion targets to unlock uncapped commission potential.
Product & Technical Mastery
Rapidly learn Fortify’s full catalog—small custom sheds, post‑frame kits, pre‑engineered steel buildings, and every metal component in between—plus Cornerstone Building Brands’ extended lineup.
Interpret architectural drawings and load requirements; recommend the correct gauge, paint system, and structural options to meet code, budget, and aesthetic goals.
Stay current on new SKUs, pricing updates, and industry trends to keep recommendations competitive and compelling.
Cross‑Functional Collaboration
Partner with the estimating, drafting, and logistics teams to hand off clean, accurate orders that flow smoothly through production and delivery.
Coordinate with outside sales and contractor partners to support joint bids and ensure seamless customer handoffs.
Provide real‑time market feedback to branch leadership on pricing pressures, competitor activity, and product gaps.
Order Management & Administration
Enter orders, change orders, and RMAs in the ERP system with 100 % accuracy.
Track open jobs through fabrication and delivery, troubleshooting issues promptly to safeguard timelines and client loyalty.
Maintain detailed CRM notes to preserve account history and support future upsell opportunities.
Professional Development & Compliance
Complete initial product‑knowledge certification within 90 days.
Minimum Qualifications
Working knowledge of the construction industry – familiar with basic building terminology, materials, and project workflows.
2 + years of outbound sales experience or 2 + years of customer‑service experience in a fast‑paced environment.
Proven ability to hit call/quote targets, overcome objections, and close deals or resolve customer issues.
Proficiency with Microsoft 365 (Outlook, Excel, Teams) and basic CRM/ERP order‑entry systems.
Strong written and verbal communication skills; comfortable reading tape measures, simple diagrams, or installation guides.
Team‑first attitude, high ethical standards, and willingness to learn an expansive product catalog quickly.
Preferred Qualifications
4 + years of inside or outside sales experience specifically within building components or the wider construction industry.
Deep product knowledge of steel‑building components (purlins, girts, panels, trim, fasteners) and post‑frame building systems.
Familiarity with interpreting engineered drawings, load tables, and local building‑code requirements.
Track record of exceeding revenue or margin targets in a commission‑driven environment.
Proficient in advanced CRM platforms (e.g., Salesforce, HubSpot) and quoting/configuration tools.
Bilingual (English/Spanish) a plus for supporting a diverse customer base.
Site Address: 1070 South Highland Ave, Jackson, Tennessee 38301
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.
*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
All your information will be kept confidential according to EEO guidelines.
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
Cornerstone Building Brands is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
California Consumer Privacy Act (CCPA) of 2018
Must be at least 18 years of age to apply.
Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.