Manager, Field Service - Western Region

The Manager, Field Service is responsible for leading field service operations to ensure timely, effective resolution of job site issues and exceptional customer experience. This role serves as a primary operational leader for customer-facing field activities, warranty-related issues, and installer performance, with a strong emphasis on collaboration, root cause analysis, and continuous improvement.

The Manager, Field Service partners closely with Service Operations, Sales, Manufacturing, Quality, and third-party vendors to resolve issues efficiently, reduce costs, and strengthen customer relationships. This role also plays a key leadership role in training, technology enablement, and process execution within Field Services.

This position reports to the Director of Service Operations.

*Ideal candidate located near a Cornerstone Building Brands facility within the Western Region of the United States.*

Key Responsibilities:

• Field Service Operations & Customer Resolution
• Lead field service activities related to job site issues, back charges, warranty concerns, and customer escalations.
• Conduct and lead weekly customer back charge reviews; partner cross-functionally to drive resolution and root cause correction.
• Oversee resolution of paint warranty and component-related claims, ensuring timely communication and closure.
• Serve as a point of escalation for complex customer issues, ensuring professionalism, urgency, and accountability.
• Support top-tier customers through enhanced Field Services engagement in partnership with business partners.
• Lead and develop Field Services team members, including performance management, coaching, and training.
• Oversee the Components Claims team, ensuring consistent root cause analysis and implementation of corrective actions.
• Develop, deliver, and scale Certified Installer Training programs; train internal team members to support facilitation.
• Lead internal training initiatives for employees related to field services processes, quality standards, and best practices.
• Drive CRM automation initiatives for Field Services to improve visibility, responsiveness, and data quality.
• Lead Field Services participation in ERP implementations and system enhancements.
• Identify opportunities to reduce service-related costs and improve operational efficiency; recommend and support policy and process improvements.
• Apply data and field insights to proactively identify trends, risks, and improvement opportunities.
• Collaborate closely with Sales to support customer relationships and field-related needs.
• Partner with Manufacturing, Quality, and Operations to address recurring field issues and improve product and installation outcomes.
• Represent Field Services in organizational forums, including Cornerstone management and professional industry groups (e.g., MBMA, IAS, AWS CWB).

• Bachelor’s degree in a related field is preferred, or equivalent combination of education and experience.
• Minimum of 2 years of leadership or management experience in Field Service, Construction Management, or Customer Service environments.
• Demonstrated ability to read and interpret blueprints and detailing standards.
• Experience with technology implementations, CRM systems, and ERP platforms.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint; Access preferred).
• Strong written and verbal communication skills with internal and external stakeholders.
• Ability to travel 20% of the time.
• Physical & Work Environment Requirements
• Ability to work at heights and in outdoor job site environments.
• Ability to climb, crawl, and perform on-site installation, repair, maintenance, and testing activities.
• Ability to lift up to 50 pounds above shoulder height and below the waist on a continual basis.

The US base salary range for this full-time position is $100,000-$130,000 + bonus + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands? 

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. 

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

 

Must be at least 18 years of age to apply.

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.