Project Manager- Orders Specialist
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Escazu, SAN JOSÉ PROVINCE
- Full-time
- Customer Service
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Cornerstone Building Brands is North America's largest manufacturer of exterior building products. Cornerstone is comprised of a family of companies operating manufacturing facilities across the United States and Mexico, with additional sales and distribution offices throughout the United States, Canada, and Costa Rica.
The primary responsibility of the Pre-Engineered Metal Building Project Manager position is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests as well as act as the liaison between both internal and external customers and all departments within the organization on assigned backlog from signed order through shipment.
DUTIES AND RESPONSIBILITIES
- Provide accurate and efficient processing of orders, review quotations for accuracy and inquiries from builders which includes clarifying communications, expediting orders in accordance with established policies and procedures particularly with the download team
- Communicate drawing and shipping schedules with customers / builders after they are established
- Confirm / verify pricing received accurately reflects scope of work defined on Purchase Orders
- Promptly and professionally respond to all customers/builders and District Sales Manager Inquiries
- Promptly analyze and discuss with customers/builders the cost and scheduling impact of potential Change Orders
- Promptly notify other departments of Change Orders
- Price and process Change Orders promptly to ensure customer expectations are met while maintaining or improving margins
- Effectively communicate and work effectively with internal and external partners to ensure customer expectations are exceeded
- Continually improve understanding of Cornerstone Building Brands Products and Procedures as well as improving ability to read and interpret Architectural Plans and Specifications
- Be a creative, positive partner with personnel in other departments to provide the required level of service to meet and exceed customer expectations
- Act as an escalation point for questions from BSR’s and peers and facilitate training as needed
- Review jobs processed by other team members for accuracy, class 1-7 orders
- Knowledge and skill based Special Projects as assigned
- 3 - 5 years of proven experience with quotations, purchase orders, and work orders and project management in manufacturing/construction/metal building industries
- Advanced understanding of general construction fundamentals and engineering principles
- Advanced ability to read and interpret architectural plans and specifications.
- Mastered ability to own and execute low and medium level complexity technical projects, as well as some experience around executing high level complexity technical projects
- Advanced proficiency in English (B2 or above)
- Proficient in the use of Microsoft Outlook, Word, Excel, and PowerPoint
- Effective written and verbal communication skills, with people at all levels, both internally and externally.
Education/Additional Information:
- Bachelor’s degree desirable, but not required.