Who We Are
One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.
Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.
At Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.
Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.
Why Join Our Team
Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.
What You Can Expect from our Company
- You will be Part of a Winning Team
- You Can Capitalize on Your Opportunities and Make an Impact
- You Will Be Well Rewarded for Your Contributions to our Success
- You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
- Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
- Competitive vacation time and flexibility in work schedules and location consistent with your role
- Resources and support to help you manage your personal wellness
What the Company Expects of our Team
- Bring yourself fully to work each day
- Playing your role on the team so together we Win as One
- Welcoming and Driving Change to support our continued evolution
- Help drive the success of our Canadian Business through living our universal core values
- Making an Impact to ensure our continued success
Reporting to the Branch Operations Lead, the Service Scheduler will be responsible for general
administration duties, maintaining daily /weekly reports, lockouts and reschedules. The position will be
required to communicate with customers, efficiently update service data, collaborate with service and
distribution, and work within a team-based environment. It will be the Service Scheduler responsibility to
have a detailed knowledge of computer applications (i.e. Microsoft Office Suite), business reports for both
interpreting and compiling, and the Customer Service System (for both inquiry and input).
GENERAL RESPONSIBILITIES:
- Manages the service orders that are generated into AccuSchedule ensuring we are not overcapacity for what we can achieve each day.
- Schedule Service Work Orders with Customers
- Sends out daily communication to our Inside Sales Team letting them know what our next available service date is.
- Generates, compiles, and distributes all daily, weekly, and monthly reports as required.
- Review the branch sheets daily and sort them into complete, R/O or reschedule. Distribute the run sheets to Service Staging.
- Creates and distributes service schedule & run sheets approximately 3-5 days in advance for Inside Sales, Field Service Technicians, and Service Stager on a daily basis. In creation of runs, ensure that they are efficient based on geography/area, job type, total hours and abilities required to complete the job.
- Maps each run out to ensure highest efficiency, also takes into account trade days or special requests for specific times.
- Authorize, amend, or reject any service additions or changes after run sheets have been distributed. Clearly communicate last minute changes affecting the run sheets are to the Stager.
- P.O.’s: Maintain status of PO’s and make sure all are accounted for, logged, and approved.
- Team Effort: Request and provide assistance to ensure all tasks are completed daily. Verify that the branch staging process is followed and adhered to.
- Vehicle Maintenance: maintain and update all VM reports daily.
- Assign, route and distribute scheduled service orders as required and ensure all service paperwork brought back is accounted for and processed through proper channels.
- Update Corporate Service Report Card.
- Other duties: Perform other duties as assigned by others and by requirements of this position.
- Great interpersonal skills that enable you to clearly and effectively communicate with builders, homeowners, suppliers and other employees
- Critical thinking, organization and time management
- Ability to work under pressure and tight deadlines
- Coordination/Dispatch/Scheduling experience an asset
- Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
- 2 year diploma in business/office administration or equivalent work experience preferred
This role is based entirely on-site.
Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.