The Sr Engineering Technical Services Tech is responsible for developing and continuously improving maintenance procedures and protocols, providing maintenance support, coordinate spare parts listing, training local support teams, and aid in advanced troubleshooting of all laser systems used in our manufacturing processes. This role ensures optimal performance and uptime of laser equipment for cutting and marking of steel materials while adhering to safety and quality standards.
Key Responsibilities:
- Maintain and continuously improve safety compliance and operational protocols during all service and installation activities.
- Provide on-site and remote technical support, installation, configuration, and testing of hardware and software systems for all Shelter Facilities.
- Communicate proactively with leadership to ensure satisfaction and successful operation of installed or repaired systems.
- Troubleshoot and resolve technical issues with laser systems and all associated components to minimize downtime.
- Collaborate with internal teams to address and resolve escalated technical issues promptly.
- Train Maintenance teams on proper use and maintenance of installed equipment and software tools.
- Create detailed documentation, service reports and spare parts program for each facility.
- Identify and propose improvements to processes, workflows, and technology implementation strategies.
- Assist in system upgrades, patch management, and infrastructure maintenance planning.
- Support field operations by mentoring junior engineers and assisting team members as needed.
- Interpret technical drawings, blueprints, and work orders.
- Set up laser parameters based on material specifications and job requirements.
- Maintain detailed logs of machine performance, maintenance, and repairs.
- Collaborate with engineering and production teams to improve laser processes and uptime.
- Ensure compliance with safety regulations and company policies.
- Train other ETS technicians, plant maintenance staff, junior technicians, and machine operators as needed related to preventative maintenance requirements and critical laser functions to align with business needs.
- Proven experience in field service engineering, systems integration, or technical support with laser systems.
- Strong technical knowledge of hardware and software systems, including server and storage infrastructure. (CAD/CAM software is a plus.)
- Familiarity with safety regulations and compliance procedures in technical fieldwork.
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
- Strong communication skills, capable of translating technical information to diverse audiences.
- Experience with system documentation, project reporting, and customer training.
- Ability to work independently as well as part of a team in high-pressure environments.
- High school diploma or GED required; technical certification or associate degree in Laser Technology, Electronics, or related field preferred.
- 2+ years of experience operating industrial laser systems (e.g., CO₂, fiber, Nd:YAG).
- Strong communication and teamwork skills.
- Ability to travel within the US and Mexico frequently.
Working Conditions:
- Manufacturing environment with exposure to noise, dust, and laser radiation.
- Requires standing, bending, and lifting up to 50 lbs.
- Use of personal protective equipment (PPE) required.
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.
*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
All your information will be kept confidential according to EEO guidelines.
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
Cornerstone Building Brands is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
All your information will be kept confidential according to EEO guidelines.
California Consumer Privacy Act (CCPA) of 2018
Must be at least 18 years of age to apply.
Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.